Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Identity information: name, job title, company name
• Contact information: email address, phone number, postal address
• Business information: ABN, business details, purchase history, service records
• Financial information: payment details, billing address, credit account information
• Technical information: IP address, browser type, device information, and website usage data collected through cookies and analytics
• Communication records: enquiries, correspondence, and feedback provided via our website, email, phone, or in person
• Employment information: resumes, qualifications, licences, and work history (when applying for positions or labour hire)
• App usage data: information collected through the Great Energy mobile application, including device identifiers and usage patterns

2. How We Collect Information

We collect personal information through:

• Our website contact forms and enquiry forms
• Phone calls, emails, and in-person meetings
• The Great Energy mobile application
• Service agreements, hire contracts, and purchase orders
• Job applications and recruitment processes
• Cookies and website analytics tools
• Third-party referrals and publicly available sources

3. How We Use Your Information

We use your personal information to:

• Provide, manage, and deliver our power generation services, generator sales, equipment hire, and maintenance
• Process payments, invoices, and financial transactions
• Communicate with you regarding enquiries, quotes, bookings, and service updates
• Schedule and manage preventative maintenance, load testing, and repair services
• Manage equipment hire agreements and track hired assets
• Process job applications and manage labour hire arrangements
• Operate and improve the Great Energy mobile application
• Send service reminders, safety notices, and operational updates
• Comply with our legal and regulatory obligations
• Improve our website, services, and customer experience
• Protect our legitimate business interests and enforce our Terms and Conditions

4. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and labour hire personnel as required to deliver services
• Parts suppliers and equipment manufacturers for warranty and servicing purposes
• Payment processors and financial institutions
• Professional advisors including accountants, lawyers, and insurers
• Government agencies and regulatory bodies as required by law
• Third-party service providers who assist with our IT systems, website hosting, email delivery, and analytics

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use:

• Essential cookies: required for the website to function correctly
• Analytics cookies: help us understand visitor behaviour and improve our website

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure, encrypted storage of electronic records
• Access controls restricting personal information to authorised personnel only
• Regular review of our information security practices
• Secure transmission of data via HTTPS/TLS encryption

Your data may be stored on servers located in Australia or with trusted cloud service providers who comply with the APPs. We will take reasonable steps to ensure any overseas recipients of your data comply with the Australian Privacy Principles.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it. Service records and financial information may be retained for up to seven years in accordance with Australian tax and business record-keeping requirements.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: request access to the personal information we hold about you
• Correction: request correction of any inaccurate, incomplete, or out-of-date information
• Complaint: lodge a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

9. Third-Party Links

Our website and mobile application may contain links to third-party websites or services, including app stores and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

Our services are directed at businesses and individuals over the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on this page with the revised date. We encourage you to review this page periodically.

12. Complaints

If you are not satisfied with how we have handled your personal information or a complaint you have made, you may contact the Office of the Australian Information Commissioner (OAIC):